Privacy Policy

Ralj Naturals ("we", "us") respects your privacy. This policy explains how we handle personal information when you visit raljnaturals.store or contact us. We aim to handle personal data in line with Ghana's Data Protection Act, 2012 (Act 843).

Information we may collect

• Contact details you share with us, such as your name, phone number, email address and delivery location.
• Messages and product enquiries you send us on WhatsApp, by phone or by email.
• Order details such as the products, quantities and delivery arrangements you discuss with us.
• Basic technical information that web servers routinely record, such as browser type and pages visited.

This website does not have customer accounts, a shopping cart or online payments, and we do not collect payment card details on the website.

WhatsApp interactions

When you tap an "Order on WhatsApp" button, WhatsApp opens with a pre-written message. Your conversation then takes place on WhatsApp, which is operated by a third party under its own privacy policy.

Why we collect and how we use information

• To respond to your enquiries and confirm prices, availability and delivery.
• To process and deliver your orders.
• To keep the website working and secure.

We do not sell your personal information.

Sharing with service providers

We may share only the details needed with people who help us serve you, such as delivery providers, and with our website hosting provider, which stores website data on our behalf. We may also disclose information where required by law.

Cookies and analytics

Public pages of this website do not use advertising or tracking cookies. Essential browser storage is used only to keep the business owner signed in to the private admin area.

How we protect information

We take reasonable steps to keep information secure, and we keep it only as long as needed for the purposes above or as required by law.

Your rights

You may ask us to tell you what personal information we hold about you, to correct it, or to delete it where appropriate. You may also raise concerns with the Data Protection Commission of Ghana.

Contact us about your information

Email raljinfo@gmail.com, call 024 493 3206, or WhatsApp 024 493 3206 / 020 282 4484.